APNPDCL Bags National Award for Consumer Services
Hyderabad, July 23 (INN): Recognizing the best efforts of Northern Power Distribution Company of AP (APNPDCL) in extending the best consumer services through IT enabled projects, the Electronic India (eINDIA) summit 2013 has conferred the award of “Consumer Services Through Mee Seva” to APNPDCL.
“eINDIA Summit-2013” has hailed APNPDCL as one of the best power distribution utilities in the Country and conferred the prestigious Award of 2013 on APNPDCL for the project “Consumer Services Through Mee Seva”.
On this occasion, Kartikeya Misra, CMD/APNPDCL, said it is a great privilege to receive such a prestigious National Award which motivates AP power utilities for further achieving major milestones so that the consumers in the state can be served in a better way.
The CMD further said that, APNPDCL is giving top priority for infrastructure development for extending better services to consumers of all categories through IT initiatives. In this regard, CMD had congratulated the entire engineers & employees for this achievement and gave credit to team work and requested them to continue the same efforts in future also.
APNPDCL in its endeavour to serve the electricity consumers in a better way, has taken up several IT projects like Information & Management Reporting System, Supervisory Control And Data Acquisition (SCADA), Geographical Information System (GIS), etc., which have positioned the company as one among the best managed power utilities in the power distribution sector in India.
APNPDCL introduced several web-based consumer services viz.’ On-line Bill Payment, On-line Complaint Registration, Bill alerts, etc. for improving efficiency in various facets of its functioning, Misra said.
Earlier, APNPDCL has also bagged National award for its “Rythu Mithra” helpline programme, brainchild of CMD/APNPDCL, which is an institutionalised arrangement aimed at addressing the grievances of the farmers related to repair and replacement of electricity transformers in a prompt and professional manner in APNPDCL.
M Sahoo, Prl. Secretary, Energy, Govt. of AP and Suresh Chanda, CMD/APTRANSCO have Specifically congratulated Sri Kartikeya Misra for the committed contribution to the distribution sector in a very short period in providing the best consumer services in areas like replacement of failed DTRs, addressing the consumer complaints, making use of the Information Technology for better performance of the DISCOM etc.